Entitled to 14-day return
All waterbed accessories can be returned to us within 14 days if they have not been used. Make sure that labels have not been removed and that the item is clean. This will prevent complaints and help both you and us avoid the unnecessary waste of time and effort.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other
than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us (Silvano Online, Ferdinand-Braun-Stra?e. 8, D-46399 Bocholt, Germany, e-Mail: firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to
cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the
reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
100-day sleep trial
Our unique 100-day sleep trial only applies to complete waterbeds. Further conditions apply to this offer.
Delivery charges on returns
The return of your order is, of course, totally free of charge!
Once we have received and assessed your returned order, we will refund the relevant amount. It will be refunded within a few days of receipt of the return.
If you are not satisfied with an item or if it is of the wrong size or colour, you will obviously want to exchange it. You can easily do this be returning the item(s) to be replaced and placing a new order on the website. At the same time, you will be able to check whether the item is still available. We recommend that you confirm your order immediately, especially if stock is low.
If you reorder to replace you incorrect item(s), remember that you will receive a second bill. Because of technical reasons, we can unfortunately not balance the two orders. This means that you will initially be paying twice. Once we have received your return, we will deposit the relevant amount into your account as a refund.