Warranty on Silvano waterbeds
When you buy a Silvano waterbed and (one or more) of the below items / accessories, you are assured of an excellent asset with multiple years of warranty:
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Extent of warranty
We are highly convinced of the quality of our products. As a result, we offer a 10-year warranty on the durability of the fused seams of the Silvano water mattress. In case of leaks resulting from material or manufacture faults, you are covered by a 100% warranty for the first five years. During the 6th, 7th, 8th, 9th and 10th years, the warranty percentage amounts to 50%, 40%, 30%, 20% and 10% respectively.
Safety linings, mattress covers, foam borders, base and optional bed furnishings:
2-year 100% material and manufacture fault warranty.
The manufacturer provides a straightforward two-year warranty on our heating systems. Warranty conditions of the relevant manufacturer apply.
A two-year warranty applies to linen excluding, of course, wear and tear resulting from regular use.
The warranty period commences from the date of the purchase invoice. In order to claim on the basis of the warranty, the buyer must be able to produce a purchase invoice that clearly displays the purchase date. The warranty cannot be transferred to a third party.
The warranty will only be valid if installation instructions are observed and the item is regularly maintained. Replaced and repaired goods are likewise covered by the ongoing warranty. Repairs or the replacement of parts during the warranty period will not extend or renew the warranty period. If damage cannot be repaired, Silvano will replace the item with an identical or equivalent item within the warranty period.
Silvano commits to repairing material and manufacture faults in accordance with the definitions mentioned in the section ‘Extent of warranty’. Silvano reserves the right to supply an equivalent item if the original item is no longer available.
Damage that directly or indirectly results from incorrect use, incorrect operation, overloading, incompetent installation or relocation, repairs or modifications carried out by the buyer, and defects resulting from regular wear-and-tear or insufficient maintenance are not covered by the warranty. Maintenance is defined as the biannual addition of Silvano conditioner to the water in the water mattress and the cleaning of the mattress with a special Silvano cleanser every 2 months. We recommend that you always safely store your purchase invoices for these products. If you use the automated Silvano care products delivery service, your order history will be registered on our system and you do not need to keep your purchase invoices.
The above warranty definitions do not affect the legal warranty period that you as a consumer are entitled to according to European legislation.